Frequently Asked Questions

To place an order, simply browse our website and select the product you'd like. Add to cart or click on the buy icon to make your purchase. You can pay with Mobile money or credit Card.

Yes, If you have an account with us, once an order has not been confirmed, you can cancel your order or modify it. You can go to My account > My Orders page to check the status of your order.
Note that once an order has been confirmed, we are unable to cancel or modify it. However, if you have any concerns or need assistance, please contact our customer service team, and we'll do our best to accommodate your request.

The delivery time depends on several factors, including the complexity of your custom design and our current production schedule. Typically, orders are processed and shipped within 1 - 3 business days. You will receive a tracking number once your order has been dispatched for delivery

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your custom product, please contact us within 7 days of receiving your order to discuss a return or exchange. Please note that personalized items may be subject to certain restrictions.

Yes, we offer discounts for bulk orders. Please reach out to our sales team to discuss your specific requirements, and we'll provide you with a custom quote tailored to your needs.

Yes, once your order has been processed and shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment and estimated delivery date. You can go to Track my order page to track your order.

You can reach our customer service team by sending email to customer@fmtdesignprint.com or calling +233537656594, Monday through Friday, 7am - 6pm GMT. Our friendly representatives are here to assist you with any questions or concerns you may have.

We accept various file formats, including PNG, PDF, EPS and AI. For best results, we recommend using high-resolution images or vector files to ensure the quality of your custom design.